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Shipping and returns policy

DELIVERY ZONES

Marcel Robert leather cases & watch straps including those made of ostrich, calf skin can be delivered to all international locations.

Products made of exotic materials such as alligator, lizard, python or whip are subject to CITES regulations. In order to meet the regulatory requirements, Marcel-Robert can tend the necessary administrative measure to get the authorization for the exportation of these products outside of the Europeen Union. However, in these particular cases, the client is sole responsible for the cjoise of the transport solution and the customs clearance formality in the destination country.

DELIVERY TIME & COST OF SHIPPING

Shipping charges are calculated based on your shipping address.

COUNTRYDELIVERY TIMESHIPPING FEES
France 3-5 jours x Eur
Union Européenne 5-8 jours x Eur
Reste du monde 5-14 jours x Eur

 

RETURNS AND EXCHANGES

You may request an exchange or refund for any product ordered on www.marcel-robert.com within thirty (30) calendar days from the date of delivery.

Returned products must be:

  • In their original condition (new, never used or worn)
  • In their original packaging
  • Include their original purchase invoice or a copy
  • Include the reason for return

Tailor-made articles that have been personalized to including technical, esthetic options or/and special sizing cannot be returned, nor exchanged.

To return or exchange a product, please contact our customer service department at +33 2 xx xx xx xx, during the hours of 10:00am - 5pm, (CEST), Monday through Friday, or by email at the following address: contact@marcel-robert.com .

The refund of your order will be made within a maximum period of 30 days after reception by our teams.

26 François Louis Robic street
56310 Melrand (France)

Monday - Friday : 8.30 - 18.00

© 2017 Marcel Robert. All Rights Reserved.