Skip to content

Cart

Your cart is empty

frequently asked questions


Find quick answers about MagSafe compatibility, delivery, returns, warranty, materials and long-term care for your Marcel Robert pieces.

 

📱 MagSafe & Compatibility

Are Marcel Robert cases compatible with MagSafe?

Yes. Since iPhone 13, all our leather cases include a precisely positioned magnetic ring under the leather for reliable attachment, optimal alignment and efficient wireless charging.

Does MagSafe work well through leather?

Yes. Our full-grain leathers are calibrated in thickness to ensure excellent magnetic hold and consistent charging performance.

Is the MagSafe magnet integrated in the case?

Yes. It is invisibly integrated between the inner hard shell and the leather.

Can I use an Apple MagSafe charger with your case?

Yes. Our cases are compatible with Apple MagSafe chargers and certified Qi chargers.

Will the case hold on MagSafe mounts (car, desk)?

Yes. The integrated magnet and optimized weight ensure a secure hold, even in vertical orientation on quality mounts.

Are your cases compatible with MagSafe accessories (batteries, card holders)?

Yes. MagSafe accessories work seamlessly on our cases.

Does repeated MagSafe use damage the leather?

No. We use premium full-grain leathers chosen for durability and intensive daily use, including MagSafe attachment cycles.

Do iPhone 16 models use a different MagSafe? Are your cases adapted?

Yes, iPhone 16 supports the latest MagSafe generation. Our cases are engineered for this update to ensure optimal alignment and hold.

“MagSafe compatible” vs “MagSafe integrated”: what’s the difference?

Only a case with an integrated magnetic ring guarantees perfect alignment and stable charging; generic “compatible” cases may be inconsistent.

 

🛠️ Manufacturing & Delivery

How fast do you ship?

If the item is in stock, orders are prepared within 24–48 business hours and handed directly to the carrier. In peak periods or for special editions, a small additional delay may apply. Once shipped, transit time depends on destination and the method selected at checkout. See Shipping & Tracking.

Where do you ship from?

All orders ship from our atelier-warehouse in Pontivy (Brittany, France). We prepare each parcel in-house—no third-party logistics platforms—so we control quality end to end.

Do you ship internationally?

Yes, we ship to most countries worldwide. Options and rates are shown automatically at checkout based on your address. If your destination isn’t listed, contact us.

Can I track my order online?

Yes. You’ll receive a shipment email with a tracking link. You can also find it in your customer account (if you created one at checkout). More details: Shipping & Tracking.

Can you produce an item made-to-order?

Yes. Most in-stock pieces are handcrafted in small series (calfskin items are numbered). Exotic-leather pieces (python, ostrich, lizard, alligator) are unique (“single piece”). We also craft made-to-order items to your preferences (model, leather, finish). Typical lead time: ~2 weeks. Contact us to discuss your project.

🛡️ Warranty & After-Sales

What is your warranty?

Our products benefit from the statutory legal guarantee of conformity for one (1) year from delivery, plus the warranty against hidden defects (as per our Terms & Conditions). It covers manufacturing issues (abnormal stitching failure, assembly issues, defective bonding, internal structure defects under normal use).

Natural wear from daily use—patina, micro-scratches, friction marks, accidental drops—or improper care (excessive heat, water, aggressive products) are not covered. If you notice an abnormal defect, please contact us; we’ll review each case carefully.

Can I return an item?

Yes. You have 14 calendar days from delivery to return an eligible, non-customized item. Returns are complimentary within mainland France; international returns are at the client’s expense. Full conditions: Return & Exchange Policy.

🔧 Technical Compatibility

Are your cases tailored for iPhone 13, 14, 15 and 16?

Yes. Each collection is specifically engineered per generation for a precise fit and optimal MagSafe performance.

Do your cases protect the camera on Pro / Pro Max models?

Yes. Our designs include slightly raised bezels around the camera array to help protect protruding lenses on Pro and Pro Max models.

Can I use a screen protector with your case?

Our cases are designed so you don’t need a protector for everyday use; if you prefer one, you can use a standard thin glass or film—fit is generally unaffected.

🧵 Leathers & Materials

Where do your leathers come from?

We source from long-standing French and Italian tanneries who know our exacting standards. Each hide is meticulously selected for quality and consistency.

Which leathers do you use for iPhone / Galaxy cases and Apple Watch straps?

Only premium full-grain leathers: calfskin (France/Italy), python (Italy), ostrich (France) and alligator (France).

Full-grain leather vs low-cost leather: what’s the difference?

Full-grain is the top layer of the hide—strongest and most durable—aging beautifully with use. Many low-cost products use reconstituted or bonded leather that can fatigue and degrade faster in daily, in-hand use.

✨ Care & Long-Term Durability

How should I care for a leather case or strap?

Wipe with a soft cloth. Avoid water, solvents and prolonged exposure to sun or heat. Gentle care preserves the leather’s natural beauty.

What if my case gets wet?

Let it dry naturally at room temperature. Do not use direct heat or hairdryers. Full-grain leather can tolerate temporary humidity if dried properly.

How to nourish leather to keep its glow?

Occasionally use a quality conditioner suitable for full-grain leather. Always test on a discreet area first.

Will the leather develop a patina?

Yes. Patina is a hallmark of full-grain leather: it evolves with time and touch, giving each piece a unique character.

Are exotic leathers durable for daily use?

Yes. Our exotic leathers are finished for long-term beauty. Regular use will develop a noble patina without compromising leather quality.

🛡️ Protection

Do your cases protect against daily shocks and drops?

Yes. A rigid inner shell beneath the leather and carefully engineered geometry help absorb everyday impacts.

Do your cases protect the display and edges?

Yes. Slightly raised edges help protect the screen when placed face-down on smooth surfaces.

Do you use a specific reinforcement for the inner shell?

Yes. We integrate a high-resistance polycarbonate structure under the leather for impact absorption and long-term stability.

🔗 Helpful links

 

lastest update 1st aug 2025.