personal data policy

Last version: June 1st 2025

At Marcel Robert, we attach the highest importance to the protection of your personal data, in accordance with French Law No. 78-17 of 6 January 1978 as amended and Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”).

This Personal Data Policy (“Policy”) explains clearly how we collect, process, and use your data when you browse our website (“Site”), place an order, or interact with our communications. By continuing to use our Site, you acknowledge that you have read and accepted this Policy.

 

1. Data Controller

The Data Controller is MARCEL ROBERT SAS, 231 rue Saint-Honoré, 75001 Paris, France.

 

2. What Personal Data We Collect

Depending on your interaction with our Site, we may collect the following categories of data:

• Identity: surname, first name, marital status, date of birth;
• Contact: postal address, country, email, phone;
• Preferences: communication and newsletter options, purchase history, interests;
• Order and payment details: order number, bank or PayPal information (processed securely);
• Technical data: browser, IP address, browsing behaviour (see our Cookies Policy).

 

3. Why We Collect Your Data

Your personal data may be used for:

• Creating and managing your customer account;
• Sending newsletters and promotional offers (see FAQ);
• Processing and tracking your orders (Terms & Conditions);
• Managing returns and exchanges (Returns Policy);
• Customer service via the contact form;
• Statistical and marketing analysis to improve our services.

 

4. Data Retention

We only keep your data for as long as strictly necessary to achieve the purposes stated above or to comply with legal obligations (e.g., tax and accounting archiving).

 

5. Sharing Your Data

Your personal data may be shared with:

• Authorised MARCEL ROBERT personnel (administration, billing, customer support);
• Service providers within the EEA (delivery partners, payment processors, marketing platforms);
• Banking and financial institutions for payment and anti-fraud checks.

If your data is transferred outside the EEA, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.

 

6. Data Security

We implement appropriate technical and organisational measures to guarantee confidentiality and integrity of your data, including SSL encryption for payment transactions. Our partners are contractually bound to respect GDPR requirements.

 

7. Your Rights

Under GDPR, you have the right to:

• Access and obtain a copy of your personal data;
• Rectify inaccurate data;
• Request erasure (“right to be forgotten”);
• Restrict or object to processing, especially for marketing purposes;
• Data portability.

You can exercise these rights by:

• Managing your subscriptions directly in your customer area;
• Clicking the unsubscribe link in our newsletters;
• Contacting us by post: MARCEL ROBERT SAS – 231 rue Saint-Honoré – 75001 Paris, France;
• Or by email: contact@marcel-robert.com.

For security, we may request proof of identity before processing your request.

 

8. Supervisory Authority

If you consider that your rights are not respected, you can lodge a complaint with the French Data Protection Authority (CNIL): 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07 – www.cnil.fr

You may also contact the European Data Protection Board.

For more details, see also our Terms & Conditions, Cookies Policy, and FAQ.